Leaving should be straightforward.
You can delete your OpenTrove account whenever you choose.
This page explains exactly what happens next.
What happens when you delete your account?
Your OpenTrove account will be permanently removed.
Some contributions may remain in shared Stories where they form part of the Story created together.
We’ll explain exactly what stays and what is removed before anything happens.
Nothing happens by surprise.
Before you confirm deletion, you’ll see exactly what will happen.
No hidden steps.
No unexpected changes.
Take your Story with you.
Before deleting your account, you can export your Story and keep a personal copy.
Your memories should never feel trapped.
Need a break instead?
If you’re unsure, you don’t have to delete your account immediately.
You can simply stop using OpenTrove and return whenever you’re ready.
Ready to continue?
If you’ve decided to leave, we’ll guide you through the process clearly and respectfully.
Delete my accountTechnical details
How do I delete my account?
You can begin deletion from within OpenTrove or by emailing support@joinopentrove.com.
We may need to verify your identity first. This protects your account from being deleted by someone else.
What data is deleted?
Once deletion is complete, we permanently remove your account and personal information according to our deletion process. This may include:
- your profile information
- your email address
- your verified mobile number
- your profile picture
- your personal account settings
- your access to Troves and Stories
- contributions you personally added, where OpenTrove’s sharing model and the rights of other contributors allow it
What remains in shared Stories?
Contributions shared in a Trove may remain if other Trove members still have rights to access or preserve them.
Limited records may also remain where required for legal, security, fraud prevention or operational reasons. Backups may take additional time to expire.
Where information remains, we limit it to what is necessary.
How long does deletion take?
Your account may enter a short protection period before it is permanently removed.
During that time, it is scheduled for deletion but has not yet been permanently removed.
Can deletion be reversed?
The protection period may give you time to stop an accidental deletion.
After deletion is complete, your account cannot be restored.
Can I leave a Trove instead?
You may be able to leave a Trove without deleting your entire account.
Leaving removes your access to that Trove but does not delete your OpenTrove account.